Job Description
Join a Premier Team in the Heart of Louisville, KY
Are you a warm, welcoming personality looking to make a difference in the Louisville hospitality scene? We are seeking an exceptional Front Desk Agent to join our elite weekend team. If you thrive in a fast-paced environment and excel at creating memorable guest experiences, we want to meet you.
In this role, you will be the face of our property, ensuring our weekend guests feel valued and comfortable from the moment they arrive. This is a fantastic opportunity for those seeking a stable, part-time position with a competitive hourly rate.
Responsibilities
- Greet and warmly welcome guests upon arrival, ensuring a seamless check-in process.
- Manage guest check-outs efficiently, processing payments and confirming billing details.
- Answer incoming phone calls and emails promptly, responding to inquiries with a professional and friendly tone.
- Utilize property management software to update guest information and maintain accurate records.
- Assist with concierge services, providing local recommendations and directions to guests.
- Handle cash and credit transactions accurately, balancing daily bank deposits.
Qualifications
- Previous experience in front desk operations or customer service is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication and interpersonal skills.
- Ability to work independently and manage time effectively during busy shifts.
- High school diploma or GED equivalent required.
- Familiarity with hospitality software (e.g., Opera, Micros) is a plus.