Job Description
Join our dynamic hospitality team at Oceanview Resorts Miami as a Weekend Front Desk Agent! This high-energy role is perfect for passionate professionals who thrive in fast-paced environments and excel at creating memorable guest experiences. Enjoy competitive pay, premium benefits, and the opportunity to work at one of Miami's premier beachfront properties. If you're ready to make waves in hospitality, apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records in property management systems
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Provide local recommendations and enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Fri/Sat/Sun) and holidays
- Strong multitasking abilities in high-pressure situations
- Professional appearance and positive demeanor
- Basic math and cash handling accuracy
- High school diploma or equivalent required