Job Description
Join Our Dynamic Team at Milwaukee Luxury Suites
Are you a professional, personable individual looking for a rewarding role in the hospitality industry? Milwaukee Luxury Suites & Conference Center is currently seeking a dedicated Front Desk Agent to join our weekend team. We pride ourselves on exceptional guest experiences and are looking for someone who thrives in a fast-paced environment.
As a Weekend Shift Agent, you will be the face of our hotel, ensuring our guests feel welcomed and valued from the moment they arrive until they depart. If you possess excellent communication skills and a passion for service, we want to hear from you.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor, managing the check-in and check-out process efficiently.
- Handle all incoming calls and inquiries with courtesy, directing messages and managing the switchboard effectively.
- Process payments and handle billing inquiries accurately using our Property Management System (PMS).
- Maintain the cleanliness and organization of the front desk area and lobby, ensuring a welcoming atmosphere.
- Address guest complaints or requests immediately and escalate complex issues to the management team.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Perform nightly security checks and ensure all doors and locks are secure.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong computer skills, including proficiency with Microsoft Office Suite and hotel PMS software.
- Exceptional interpersonal and verbal communication skills.
- Ability to work independently while maintaining a high standard of customer service.
- Professional appearance and a positive attitude.