Job Description
Join the vibrant team at Oakland Grand Hotel, where exceptional service meets urban sophistication. We're seeking a dynamic Front Desk Agent to deliver memorable guest experiences during our high-energy weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and want to be the welcoming face of our iconic Oakland property. Enjoy competitive pay, flexible scheduling, and a supportive culture that values growth and recognition.
Responsibilities
- Efficiently manage guest check-ins/checkouts using property management systems
- Handle reservation inquiries and optimize room occupancy for weekend demand
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and financial transactions with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional appearance and communication
- Assist with local area information to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during peak weekend hours
- Valid California driver's license preferred
- Flexible availability for weekends and holidays
- Basic knowledge of Oakland attractions and transportation
- Ability to stand for extended periods and lift 25 lbs