Job Description
Join our award-winning hospitality team at the Omaha Grand Hotel! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts (Friday-Sunday). As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, complimentary hotel stays, and a vibrant team environment in downtown Omaha.
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Strong problem-solving abilities in dynamic environments
- Ability to work weekends, holidays, and flexible shifts
- Basic math and cash handling skills
- High school diploma or equivalent required