Job Description
We are seeking a dedicated and professional Front Desk Agent to join our vibrant team in the heart of Philadelphia, PA. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, we want to hear from you. This position focuses on our high-demand weekend shifts, offering a fantastic opportunity for those looking for flexible hours.
As the first point of contact for our guests, you will play a pivotal role in setting the tone for their stay. We pride ourselves on our modern amenities, historic charm, and commitment to service excellence. Join us to be part of a team that values your contribution and offers a supportive work culture.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Manage reservations, room assignments, and address guest inquiries via phone, email, and in-person.
- Handle cash and credit transactions accurately using the property management system.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Resolve guest complaints or concerns promptly and professionally to ensure satisfaction.
- Assist with administrative tasks, including filing, data entry, and inventory management.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, front desk, or customer service preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends (Saturday and Sunday) and holidays.
- Proficiency with computers and property management software is a plus.