Job Description
Join our award-winning team at Grand Hotel Raleigh as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during our busiest weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy creating memorable stays for travelers. Enjoy competitive pay, flexible scheduling, and a supportive workplace culture in the heart of downtown Raleigh.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work weekends, holidays, and flexible hours
- Basic computer literacy and math skills
- Positive attitude and team-oriented mindset
- Valid NC driver's license (if required for duties)