Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable stays. Enjoy competitive compensation, complimentary meals, and opportunities for career growth in one of the world's most vibrant cities.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve service issues promptly
- Process reservations and room assignments using Opera PMS
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate billing and payment processing
- Conduct security rounds and monitor lobby activity
Qualifications
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays consistently
- Valid CA driver's license and clean driving record
- Basic knowledge of San Francisco attractions
- Fluency in English; Spanish highly valued