Job Description
Join our award-winning luxury resort as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to manage weekend operations at our iconic Tucson property. You'll be the first point of contact for our discerning guests, delivering exceptional service while showcasing the beauty of the Sonoran Desert. Enjoy competitive pay, premium benefits, and a vibrant team environment.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve issues with exceptional problem-solving skills
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and maintenance departments for seamless operations
- Upsell resort amenities and activities to enhance guest experiences
- Maintain detailed logs of guest requests and special accommodations
- Execute emergency procedures and ensure guest safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Flexible schedule availability including weekends and holidays
- Valid Arizona driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs
- Tucson hospitality knowledge or Arizona residency preferred
- Spanish language skills highly desirable