Job Description
Join the award-winning hospitality team at Omaha Grand Hotel! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during our high-energy weekend shifts. As the first point of contact, you'll create memorable stays while showcasing Omaha's vibrant culture. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a luxury environment. Perfect for hospitality professionals seeking weekend-focused roles with growth potential.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process billing transactions accurately
- Perform daily cash reconciliation duties
- Maintain a clean, organized front desk area
- Assist with valet services and luggage handling
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel property management systems (Opera/PMS preferred)
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays consistently
- Basic math and cash handling proficiency
- Valid Nebraska driver's license (for valet duties)
- High school diploma or equivalent required
- Flexible availability including overnight shifts