Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where we blend Southern charm with modern luxury. We're seeking a dynamic Weekend Front Desk Agent to create unforgettable experiences for our guests. This role is perfect for energetic professionals who thrive in fast-paced environments and take pride in delivering exceptional service. Enjoy competitive compensation, flexible scheduling, and a supportive work culture in the heart of Raleigh's vibrant downtown.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures accurately
- Utilize property management systems (e.g., Opera, Delphi) efficiently
- Uphold safety protocols and emergency response procedures
Qualifications
- 1+ years of hotel or customer service experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems and Microsoft Office Suite
- Ability to work weekends, holidays, and flexible shifts
- Strong attention to detail and multitasking abilities
- Positive attitude with problem-solving mindset
- Valid NC driver's license (if required for local errands)