Job Description
Join our award-winning luxury hotel in the heart of Seattle as a Front Desk Agent for our weekend team! You'll be the first point of contact for our discerning guests, delivering exceptional service that embodies Pacific Northwest hospitality. This role offers competitive pay, comprehensive benefits, and a dynamic work environment in one of America's most vibrant cities.
Why You'll Love Working With Us:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Hotel discounts worldwide
- Opportunities for career advancement
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservation systems with precision and attention to detail
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year of hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Flexible schedule availability including weekends and holidays
- Basic knowledge of Seattle attractions and local transportation