Job Description
Join our award-winning hospitality team at the Grand Tampa Hotel, where luxury meets coastal charm! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in downtown Tampa's premier destination.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Handle guest inquiries with empathy and problem-solving skills
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and confidential guest information
- Conduct daily audits of reservation systems
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Valid Florida driver's license (if valet driving required)
- Flexible availability including weekends, holidays, and evenings
- Basic knowledge of Tampa attractions and local services
- High school diploma or equivalent required