Job Description
Join our award-winning team at Grand Plaza Hotel as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during our busiest weekend shifts. This role offers competitive pay, flexible scheduling, and opportunities for career advancement in Columbus's vibrant downtown hospitality scene. Enjoy a supportive team environment with comprehensive training and employee perks including discounted stays and dining.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Utilize hotel management systems (e.g., Opera) for daily operations
- Uphold brand standards through professional appearance and demeanor
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun/Sat-Sun)
- Basic math and cash handling abilities
- Valid driver's license and reliable transportation
- High school diploma or equivalent required
- Must pass background check and drug screening