Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking energetic weekend Front Desk Agents to deliver exceptional guest experiences in the heart of San Antonio. This role is perfect for hospitality professionals who thrive in fast-paced environments and enjoy creating memorable stays for our diverse guests. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain. If you're passionate about customer service and have weekend availability, apply today to become part of San Antonio's premier hotel destination!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Utilize hotel management systems (Opera/PMS) for all front desk operations
- Market hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic knowledge of San Antonio attractions and transportation
- Flexibility to work weekends and holidays
- Valid Texas driver's license preferred
- High school diploma or equivalent required