Job Description
Join our award-winning hospitality team at Grand Oak Hotel & Resort! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll create memorable moments while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive pay, flexible scheduling, and a vibrant team environment in Oakland's premier luxury destination.
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns with empathy and proactive solutions
- Manage reservation systems and optimize room occupancy
- Execute upselling strategies for premium services
- Maintain a clean, organized front desk area
- Adhere to brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking ability
- Availability for weekend shifts (Fri-Sun) and holidays
- Basic knowledge of hospitality industry trends
- Ability to work standing for extended periods
- High school diploma or equivalent required