Job Description
Join our award-winning team at Grand Horizon Hotels as a Weekend Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences during our busiest weekend operations. This role offers competitive pay, flexible scheduling, and opportunities for career advancement in a luxury hotel environment. If you thrive in fast-paced settings and possess a passion for customer service, apply today to become part of El Paso's premier hospitality destination!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation inquiries and modify bookings using hotel management systems
- Resolve guest complaints and special requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or customer service experience preferred
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work weekends and holidays consistently
- Basic knowledge of El Paso area attractions and services
- Valid Texas driver's license (for occasional shuttle duties)