Job Description
Join our award-winning team at the Grand Hospitality Group as a Front Desk Agent for weekend shifts! We're seeking a charismatic professional to deliver exceptional guest experiences at our downtown Houston location. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy creating memorable moments for travelers. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain. Apply today to become the welcoming face of our hospitality brand!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage room assignments and handle special guest requests with professionalism
- Process payments and resolve billing discrepancies promptly
- Coordinate with housekeeping and maintenance teams for guest needs
- Utilize PMS software (Opera) to manage daily operations
- Uphold brand standards for cleanliness and safety protocols
- Assist with valet services and luggage handling during peak hours
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- High school diploma or equivalent required
- Basic math and cash handling accuracy
- Valid Texas driver's license (for valet duties)
- Fluency in English; Spanish bilingualism strongly preferred