Job Description
Join our award-winning team at Harborview Hotels & Resorts, where exceptional service meets coastal elegance! We're seeking a dynamic Weekend Front Desk Agent to deliver memorable guest experiences at our premium Boston waterfront location. This role is perfect for hospitality professionals who thrive in fast-paced environments and want to build their career in one of America's most vibrant cities. Enjoy competitive pay, complimentary accommodation benefits, and a supportive team culture that values growth and recognition.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences while managing reservations efficiently
- Handle guest inquiries with professionalism and resolve issues using our 5-star service protocols
- Process payments, manage key systems, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Upsell premium services and local experiences to enhance guest satisfaction
- Maintain security protocols and emergency response procedures
- Contribute to weekend revenue targets through strategic upselling
Qualifications
- 1+ years of front desk or guest services experience in luxury hospitality
- Exceptional communication skills with fluency in English
- Proficiency in Opera or similar property management systems
- Strong problem-solving abilities with a guest-centric mindset
- Ability to work independently during peak weekend periods
- Valid Massachusetts driver's license preferred
- Flexible availability including weekends, holidays, and evenings
- Professional appearance and Boston hospitality knowledge