Job Description
Join our award-winning team at Grand Plaza Hotel Denver as a Front Desk Agent for weekend shifts! We're seeking a passionate hospitality professional to deliver exceptional guest experiences during peak weekends. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and a supportive team culture while showcasing your customer service excellence in the heart of downtown Denver.
Responsibilities
- Provide exceptional check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and guest inquiries using hotel software
- Handle payment processing, billing discrepancies, and cash management
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest complaints promptly with a solutions-oriented approach
- Maintain accurate records of guest requests and special accommodations
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Excellent communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability for weekends (Fri-Sun) and holidays
- Basic knowledge of Denver attractions and local services
- High school diploma or equivalent; hospitality certification preferred