Job Description
Are you a dynamic professional looking for a weekend role that makes an impact? Capitol View Hotel & Spa is currently seeking a highly motivated Front Desk Agent to join our prestigious team in downtown Sacramento. If you thrive in a fast-paced environment and excel at creating memorable guest experiences, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive hourly rate, flexible scheduling, and a vibrant work culture. Don't miss this opportunity to advance your hospitality career in one of California's most exciting cities.
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival, manage check-ins and check-outs efficiently, and handle inquiries with a smile.
- Reservation Management: Assist with room bookings, manage the reservation system, and coordinate room assignments to maximize occupancy.
- Front Desk Operations: Answer multi-line phone systems professionally, respond to emails, and manage incoming and outgoing mail.
- Problem Resolution: Address guest complaints or issues promptly and escalate complex matters to the management team while ensuring guest satisfaction.
- Cash Handling: Accurately process payments, manage the cash drawer, and balance daily financial transactions.
- Concierge Services: Provide local recommendations for dining, entertainment, and transportation in Sacramento.
- Security & Safety: Monitor building access, ensure the safety and security of guests and property, and adhere to all hotel policies and procedures.
Qualifications
- Experience: Previous experience in hospitality, hotel reception, or customer service is preferred.
- Availability: Must be available to work weekends (Friday, Saturday, and Sunday) and rotating shifts.
- Communication: Excellent verbal and written communication skills in English; proficiency in a second language is a plus.
- Technical Skills: Proficient with hotel management software (PMS) and Microsoft Office Suite.
- Professionalism: A polished, professional appearance and a positive attitude.
- Education: High school diploma or GED required.
- Physical Requirements: Ability to stand for extended periods and lift moderate weights when assisting with luggage.