Job Description
Join our award-winning team at the prestigious Grand Raleigh Hotel! We're seeking charismatic and detail-oriented Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and love creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Raleigh's most iconic hotels.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Valid North Carolina driver's license preferred
- Basic knowledge of Raleigh attractions and transportation
- Ability to stand for extended periods
- High school diploma or equivalent required