Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Weekend Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during our peak weekend operations. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in Houston's vibrant downtown district. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Respond to inquiries via phone, email, and in-person with professionalism
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
- Handle emergency situations following hotel protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work weekends and holidays consistently
- Basic math skills for financial transactions
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights and weekends