Job Description
Join our award-winning downtown Minneapolis hotel as a Front Desk Agent and be the welcoming face of luxury hospitality! We're seeking energetic professionals to deliver exceptional guest experiences during weekend shifts (Friday-Sunday). Enjoy competitive pay, flexible scheduling, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room assignments
- Process payments and resolve billing inquiries
- Coordinate with housekeeping and maintenance teams
- Handle guest requests with proactive problem-solving
- Maintain accurate guest records and security protocols
Qualifications
- Previous hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (Opera preferred)
- Ability to work independently during busy weekend periods
- Valid Minnesota hospitality certification (or willingness to obtain)
- Flexible availability for weekend shifts (Fri-Sun)