Job Description
We are seeking a friendly and professional Front Desk Agent to join our dynamic team in Fresno, CA. As a key member of our hospitality staff, you will be the first point of contact for our guests, ensuring they have a memorable stay from the moment they arrive.
Why Choose Us?
- Competitive hourly wage ranging from $15.00 to $18.50.
- Flexible weekend schedules perfect for students or those seeking work-life balance.
- Employee discounts on dining and accommodation.
- Opportunities for growth within the hospitality industry.
Job Summary:
The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining the front desk operations. If you have a passion for hospitality and a knack for organization, we encourage you to apply.
Responsibilities
- Check guests in and out efficiently using the hotel management system (PMS).
- Answer incoming phone calls and emails promptly with a professional and welcoming tone.
- Maintain the cleanliness and organization of the front desk lobby and public areas.
- Handle guest inquiries, resolve complaints, and assist with special requests.
- Process payments and ensure all financial transactions are accurate.
- Assist with administrative tasks such as filing, data entry, and inventory management.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a front desk or hospitality role is preferred.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and property management software.
- Must be available to work weekends, holidays, and rotating shifts.