Job Description
Join our award-winning hospitality team as a Front Desk Agent! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during weekend shifts at our downtown Baltimore location. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium hotels.
Why Work With Us?
- Free on-the-job training and certification programs
- Employee discounts on hotel stays and dining
- Clear career pathways to supervisory roles
- Supportive team environment with mentorship opportunities
Responsibilities
- Warmly greet and check in/out hotel guests with professionalism and efficiency
- Manage reservation systems, room assignments, and key issuance
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Perform nightly audits and generate daily reports
- Uphold brand standards through cleanliness and presentation
Qualifications
- High school diploma or equivalent required
- Must be available for weekend shifts (Fri-Sun)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn reservation systems
- Excellent problem-solving abilities under pressure
- Professional appearance and customer service mindset
- Ability to stand/walk for extended periods
- Willingness to work flexible hours including holidays