Job Description
Are you seeking a vibrant career in the heart of sunny San Diego? San Diego Luxury Stays is currently hiring a dedicated and charismatic Front Desk Agent to join our elite hospitality team. We are specifically looking for individuals who excel in a fast-paced environment and are committed to delivering world-class service.
As a Front Desk Agent on our weekend shift team, you will be the face of our brand, responsible for curating unforgettable experiences for our guests. We offer a competitive salary, employee discounts, and a supportive work culture.
Responsibilities
- Guest Experience: Greet all guests warmly upon arrival, manage check-ins and check-outs efficiently, and ensure a seamless arrival experience.
- Reservations & Communication: Answer high-volume phone lines and manage online reservations, providing accurate information about local attractions and hotel amenities.
- Lobby Operations: Maintain a pristine lobby environment, manage concierge services, and handle incoming mail/packages.
- Problem Resolution: Address guest inquiries, complaints, and special requests promptly and professionally to maintain high satisfaction scores.
- Administrative Support: Process payments, post charges, and complete nightly audit reports using our Property Management System (PMS).
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and management to ensure the property operates smoothly.
Qualifications
- Availability: Mandatory availability for weekends (Friday through Sunday) and holiday shifts.
- Experience: Minimum of 1 year of experience in front desk operations, hospitality, or customer service.
- Skills: Proficiency in MS Office Suite and Property Management Systems (e.g., Opera, StayNTouch).
- Communication: Exceptional verbal and written English skills with a professional and welcoming demeanor.
- Education: High school diploma or GED required; hotel management certification is a plus.
- Attributes: Detail-oriented, organized, and able to work independently with minimal supervision.