Job Description
Welcome to The Grand Virginia Beach Hotel, where luxury meets hospitality. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team for our exclusive Weekend Shifts.
If you have a passion for guest service, a warm personality, and thrive in a fast-paced environment, we want to meet you. Enjoy a vibrant work-life balance with our weekend-focused schedule, allowing you to make the most of your weekdays. Join us in providing unforgettable experiences for our guests in beautiful Virginia Beach.
Why Join Us?
• Competitive pay
• Employee discounts on dining and stays
• Supportive and friendly team culture
• Opportunities for growth within the hotel
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor, ensuring a memorable first impression.
- Manage the check-in and check-out processes efficiently, verifying identity and collecting payments accurately.
- Handle incoming phone calls and guest inquiries promptly, directing messages and resolving issues as needed.
- Resolve guest complaints and concerns with empathy and efficiency, escalating complex issues to management when necessary.
- Assist in maintaining the cleanliness and organization of the front desk area, lobby, and public spaces.
- Utilize hotel management software to update guest information, track room status, and manage reservations.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas meet high standards.
Qualifications
- High school diploma or GED required; prior hospitality experience is a plus but not mandatory.
- Must be available to work Saturdays and Sundays consistently.
- Strong verbal communication skills and a friendly, outgoing personality.
- Ability to multitask effectively in a busy front desk environment.
- Basic computer proficiency and familiarity with property management systems.
- Flexibility to work varying shifts, including holidays and peak seasons.
- Professional appearance and adherence to uniform guidelines.