Job Description
Join our award-winning hospitality team as a Front Desk Agent for weekend shifts! We're seeking a charismatic professional to deliver exceptional guest experiences during our busiest periods. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to make a lasting impression on our international clientele. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury downtown Cleveland property.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS
- Process payments and handle cash/credit transactions accurately
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Perform nightly audits and report generation
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with property management systems
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Basic math and cash handling skills
- Professional appearance and demeanor
- Flexibility to cover additional shifts as needed
- High school diploma or equivalent required