Job Description
Join our award-winning hospitality team at Mountain View Resorts, where we celebrate the spirit of the Rockies! As a Front Desk Agent, you'll be the first face of our luxury property, delivering exceptional guest experiences while enjoying the convenience of weekly pay. Located in the heart of Colorado Springs, you'll serve travelers seeking adventure and relaxation near Garden of the Gods and Pikes Peak. We offer competitive compensation, comprehensive benefits, and a vibrant work culture that values your growth.
Responsibilities
- Check-in/out guests efficiently using property management systems
- Manage reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Market property amenities and local attractions
- Maintain accurate guest records and account information
- Process credit card transactions and handle cash safely
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic math skills for financial transactions
- Flexible availability including weekends and holidays
- Valid driver's license preferred