Job Description
Join our dynamic team at Grand Hospitality Dallas as a Front Desk Agent and be the first point of contact for our valued guests! We offer competitive weekly pay and a vibrant work environment where your customer service skills shine. As a key member of our hospitality team, you'll ensure seamless guest experiences while working in the heart of downtown Dallas. Enjoy immediate paydays and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Manage check-in/check-out processes efficiently using PMS systems
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor room availability and manage reservations
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking abilities
- Basic knowledge of Dallas attractions and transportation