Job Description
Join our award-winning downtown Denver hotel as a Front Desk Agent and enjoy the stability of weekly pay! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of Denver's most vibrant neighborhoods.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modify bookings using Opera PMS system
- Resolve guest concerns with empathy and efficiency
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Act as local tourism ambassador for Denver attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Colorado driver's license for errand duties
- High school diploma or equivalent required