Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! Enjoy the stability of weekly pay while delivering exceptional guest experiences in downtown Indianapolis. We offer competitive compensation, free parking, advancement opportunities, and a supportive team environment. Perfect for hospitality professionals seeking immediate income and career growth.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Process payments and handle cash transactions accurately
- Resolve guest inquiries and complaints promptly
- Coordinate with housekeeping and maintenance teams
- Perform nightly audits and report generation
- Maintain lobby appearance and security protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation systems (Opera/PMS preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling skills
- Flexible availability including weekends/holidays
- High school diploma or equivalent required
- Valid Indiana driver's license (if required for errands)