Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets modern luxury! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in the heart of Kansas City. Enjoy weekly pay, comprehensive benefits, and a supportive work environment that values your growth. If you thrive in fast-paced settings and have a passion for hospitality, this role is your perfect career move.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Process reservations and optimize room allocations
- Resolve guest inquiries and concerns promptly
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera, Fidelio)
- Handle cash transactions and billing operations
- Maintain accurate guest records and security protocols
Qualifications
- 1+ years hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management software
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling abilities
- Positive attitude with problem-solving mindset
- High school diploma or equivalent required