Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where we value exceptional service and career growth. As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences in the heart of Los Angeles. Enjoy competitive weekly pay, comprehensive benefits, and a supportive work environment designed to help you thrive. We're seeking dynamic individuals with a passion for customer service to join our diverse team in a vibrant city setting.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance departments to ensure room readiness
- Upsell hotel services and amenities to enhance guest experience
- Perform daily audits of cash transactions and financial reports
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling accuracy
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (preferred)
- Fluency in English; Spanish proficiency a plus