Job Description
Join our award-winning hospitality team at Grand Plaza Hotel & Suites in the heart of San Antonio! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while enjoying the convenience of weekly pay. As the first point of contact, you'll create memorable stays for visitors exploring our vibrant city. Enjoy competitive compensation, comprehensive training, and a supportive work environment with growth opportunities.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Ensure lobby area remains pristine and welcoming
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel PMS systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic mathematical and cash handling abilities
- Flexibility to work evenings/weekends/holidays
- Valid Texas driver's license preferred