Job Description
Join our award-winning hospitality team at Pacific Plaza Hotel, where we blend luxury with local San Diego charm. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive weekly pay, comprehensive benefits, and career growth opportunities in one of America's most desirable cities.
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve service issues promptly
- Process reservations and room assignments using PMS software
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer reconciliation
- Uphold brand standards through attentive guest interactions
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid CA driver's license and clean driving record
- Basic knowledge of San Diego attractions and transportation