Job Description
Join our dynamic team at Grand Harbor Hotel and experience the excitement of Baltimore's hospitality scene! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences with weekly pay and a supportive work environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Baltimore's premier hotels.
Responsibilities
- Manage check-in/check-out processes with efficiency and professionalism
- Handle guest inquiries, resolve complaints, and anticipate needs
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through impeccable service and attention to detail
- Utilize hotel management systems to optimize operations
- Contribute to a positive team culture through collaboration
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Maryland hospitality certification a plus