Job Description
Join our award-winning team at Harborview Hotels & Resorts in Boston! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences with the added benefit of weekly pay. This is your chance to grow your hospitality career in a vibrant city while enjoying competitive compensation and perks like complimentary hotel stays. Apply today and start earning every week!
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservations, inquiries, and guest requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest complaints promptly and maintain high service standards
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Strong communication and problem-solving skills
- Ability to work flexible shifts, including weekends and holidays
- High school diploma or equivalent required
- Basic knowledge of Boston attractions and transportation a plus