Job Description
Join our award-winning team at Mountain View Lodge and experience the perfect blend of mountain charm and career growth! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences while enjoying the unique benefit of weekly pay. Nestled in the heart of Colorado Springs, our boutique hotel offers stunning Pikes Peak views and a supportive work culture that values your contributions. This role includes competitive compensation, free employee lodging, and career advancement opportunities in hospitality management.
Responsibilities
- Handle guest check-ins/checkouts with precision using our property management system
- Resolve guest inquiries and concerns with exceptional problem-solving skills
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- Minimum 1 year customer service experience in hospitality preferred
- Strong communication and multitasking abilities
- Proficiency with hotel management software (Opera/Micros)
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling skills
- Positive attitude with guest-focused mindset
- Valid driver's license and reliable transportation
- High school diploma or equivalent required