Job Description
Join our award-winning team at the Grand Plaza Hotel El Paso and enjoy the stability of weekly pay! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while advancing your hospitality career. This role offers immediate benefits including health insurance, meal discounts, and rapid advancement opportunities. Our modern downtown hotel combines luxury service with El Paso's vibrant culture, making it the perfect place to grow professionally.
Responsibilities
- Manage check-in/check-out procedures with precision and professionalism
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (PMS) efficiently
- Upsell hotel amenities and local attractions
- Execute emergency response protocols when needed
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in PMS systems (Opera/Micros preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Bilingual (English/Spanish) highly preferred
- Valid Texas driver's license (if driving required)
- High school diploma or equivalent