Job Description
Join our award-winning team at Grand Hospitality Group in the heart of Fort Worth! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while enjoying weekly paychecks. This role combines hospitality excellence with financial stability, perfect for motivated professionals seeking immediate compensation. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in one of Texas' most exciting cities.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using PMS software
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk experience preferred
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic math and cash handling accuracy
- Texas Food Handler certification (or willingness to obtain)
- Positive attitude and guest-focused mindset