Job Description
Join the vibrant hospitality scene in New Orleans as a Front Desk Agent at our luxury French Quarter property! Enjoy weekly pay while delivering exceptional guest experiences in the heart of the Big Easy. We offer competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most iconic destinations.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and takes pride in creating memorable stays for international and domestic guests. As a key ambassador of our brand, you'll be the first point of contact for our valued visitors.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations, billing inquiries, and guest requests
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and maintenance departments
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills (English fluency required)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of New Orleans tourism and attractions
- Ability to multitask in high-pressure situations
- Valid Louisiana hospitality worker permit