Job Description
Join our dynamic team at Coastal Hospitality Group as a Front Desk Agent in Jacksonville, FL! We're seeking energetic professionals to deliver exceptional guest experiences with the added benefit of weekly pay. This shift-based role offers competitive compensation, career growth opportunities, and a supportive work environment in Florida's premier hospitality sector.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel services and amenities to enhance guest experience
- Execute security protocols and emergency procedures
- Collaborate with team members during shift transitions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Flexible availability for evening/weekend shifts
- Basic cash handling and POS system knowledge
- Ability to work in fast-paced environment
- Valid Florida driver's license preferred