Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent and enjoy the stability of weekly pay in the vibrant city of Albuquerque! We're seeking passionate professionals to deliver exceptional guest experiences while advancing their careers in the dynamic hospitality industry.
As a cornerstone of our guest services team, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and efficiency. Our competitive hourly wages, comprehensive benefits package, and supportive work environment make this an ideal opportunity for career growth.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Provide local recommendations and create memorable guest experiences
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years of customer service or front desk experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Basic math and cash handling accuracy
- Valid driver's license and reliable transportation
- Fluency in English; Spanish proficiency highly valued