Job Description
Join our award-winning luxury hotel in downtown Atlanta as a Front Desk Agent and experience the perfect blend of Southern hospitality and modern efficiency. We offer immediate weekly pay, comprehensive benefits, and a vibrant team culture where your growth is prioritized. Be the first point of contact for our discerning guests and deliver exceptional service that earns 5-star reviews.
Responsibilities
- Handle guest check-in/check-out procedures with speed and accuracy
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using problem-solving protocols
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (Opera) efficiently
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency in hotel management systems (Opera, Delphi)
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling aptitude
- Positive attitude and teamwork mindset