Job Description
Join our award-winning hospitality team at Harborview Hotel Group in Baltimore! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with competitive weekly pay. Enjoy a vibrant downtown location, comprehensive benefits, and opportunities for career growth in the heart of Maryland's tourism hub. Apply today and become part of a team that values professionalism and guest satisfaction above all.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints and coordinate with housekeeping/management teams
- Process payments and maintain accurate financial transaction records
- Provide local recommendations and assist with guest requests
- Monitor room status and coordinate maintenance requests
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking abilities
- Basic knowledge of Baltimore attractions and transportation