Job Description
We are seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team in the heart of Charlotte. As a member of our hospitality staff, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We pride ourselves on our commitment to employee well-being, offering a competitive benefits package and weekly paychecks to ensure you are rewarded for your hard work immediately. If you have a passion for service and a smile that lights up a room, we want to meet you.
Responsibilities
- Check guests in and out efficiently using property management systems.
- Handle guest inquiries, requests, and complaints with patience and professionalism.
- Manage cash handling and credit card transactions accurately.
- Maintain a clean and welcoming reception area at all times.
- Assist with housekeeping coordination and mail services.
- Process payments and prepare accurate reports for management.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or customer service preferred.
- Strong computer literacy and proficiency with MS Office or PMS software.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Flexibility to cross-train in other hotel departments as needed.