Job Description
Are you a welcoming face looking for a rewarding career in hospitality? Grandview Hotel & Suites is seeking a dedicated Front Desk Agent to join our dynamic team. We pride ourselves on providing exceptional guest experiences and offer a competitive hourly rate with weekly pay for your hard work.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and memorable. We are looking for individuals who possess a positive attitude, strong communication skills, and a genuine passion for service.
Why Join Us?
- Weekly Paychecks
- Employee Discounts on Hotel Amenities
- Health, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Professional Development Opportunities
Take the next step in your hospitality career by applying today!
Responsibilities
- Greet and welcome guests upon arrival, checking them in efficiently using our property management system.
- Manage guest check-outs, process payments, and resolve billing inquiries.
- Answer incoming phone calls and emails with a friendly, professional tone.
- Assist guests with reservations, local recommendations, and concierge services.
- Maintain the cleanliness and organization of the front desk lobby and common areas.
- Handle guest complaints or special requests with patience and professionalism.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a hotel front desk or customer service role preferred.
- Proficient in Microsoft Office Suite and hotel property management software (e.g., Opera, StayNTouch).
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.
- Basic math skills for cash handling and billing.