Job Description
Are you a people person looking for a stable career with weekly pay? Horizon Hotel Group is seeking a friendly and professional Front Desk Agent to join our dynamic team in Orlando, FL. We offer a fantastic work environment, competitive benefits, and the chance to meet guests from around the world. No experience is necessary; we provide comprehensive training!
Responsibilities
- Check guests in and out efficiently using our property management system.
- Answer phone calls and emails promptly, providing exceptional customer service.
- Handle cash, credit card transactions, and maintain accurate daily logs.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Resolve guest complaints or issues in a professional and timely manner.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED is preferred but not mandatory.
- Strong interpersonal and communication skills.
- A neat, professional appearance and a friendly demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work flexible hours, including weekends and holidays.
- Must be authorized to work in the United States.
- Must be at least 18 years of age.